Terms and Conditions

Products and Ingredients

What Is The Best Age Range To Use Indulge Pure Originals?

Indulge Pure Originals products can be used on anyone!

Orders, Shipping, and Delivery

Order Processing Time

The Indulge Pure Originals products are produced by hand in small quantities to ensure fresh, high quality products. Every order is picked and packed by hand from the moment you place your order. Order processing time (the total amount of time from when we receive your order request to when it is shipped) averages five business days. Typically, orders are shipping within 24-48 hours of order placement.

Should an order become out of stock, a representative of Indulge Pure Originals will contact you to offer an alternative product or a freshly created product, if possible.

During peak shipping seasons (Holidays), orders may take as long as five business days to process and ship.

How Do I Track My Order?

Immediately after purchase, you should receive an email with your order number and shipping status. Please allow 1-5 business days for your order to ship due to processing time. Once the carrier updates the shipping status, you can track your order from our warehouse to your door.

If you’re having issues, please don’t hesitate to contact us at [email protected]

Can I Edit My Order? I Want To Add Something To My Order Before It Ships

Currently, we cannot add items to an order, but we can help you cancel your order and reorder. Please email us at [email protected] as soon as possible after placing your order, and we’ll do our best to help you.

How Can I Edit My Shipping Address?

Email us at [email protected] as soon as possible after placing your order, and we’ll help you change your address before it ships.

I Changed My Mind. Can I Cancel My Order?

Email us at [email protected] as soon as possible after placing your order, and we’ll help you cancel your order as long as it has not yet shipped.

Where Does Indulge Pure Originals Ship?

We ship internationally and anywhere within the United States of America. Shipping rates and times may vary.

Can I Use Multiple Promotion Codes?

Only one promotion code may be used at a time.

My Order Says It Was Delivered, But I Never Received It

We’re so sorry! Unfortunately, we cannot be responsible for the package once it leaves our hands, but we will do our best to help you. Contact your local USPS post office or FedEx; sometimes they mark packages undeliverable and you’ll need to pick it up in person. Our system automatically red-flags any incorrect addresses, but sometimes invalid addresses slip through the cracks and become undeliverable, so be sure to email us at [email protected] ASAP if your shipping address is incorrect.

Shipping Information

Orders are shipping by USPS First Class Mail, USPS Priority Mail, FedEx, or UPS. Customers wishing for expedited shipping services will be responsible for actual costs above the standard flat rate shipping charge. Expedited Shipping increases the speed of the transit time only. The expected delivery date is an estimated quote and Indulge Pure Originals is not held liable for delays once orders are in-transit. Shipping time does not account for order production, order picking, or order packing.

During peak shipping seasons (Holidays), orders may take as long as five business days to process and ship. If Indulge Pure Originals is experiencing shipping delays, you will be notified.

If your order is marked as delivered, but it is not received, please contact your local post office to begin an investigation of your package. If the post office is able to confirm that the postal carrier delivered the order and theft is suspected, we recommend contacting your local police department to file a report.

Returns and Exchanges

Can I Return An Opened Product?

Our joy is found in your enjoyment of Indulge Pure Originals products. Please let us know within ten days of receiving your items if you are not satisfied with something you’ve purchased and we will gladly make it right. Returns will not be accepted after ten days, and a processing fee may apply.

Please contact us within two days of receiving your package if there is any damage due to shipping. DO NOT throw anything away. Keep all shipping containers and packaging as we will need you to provide pictures of the shipping box as well as the damaged item.

Please note: your original shipping charges, if any, will not be refunded. All returns must be shipped to us at your own expense; we cannot accept packages shipped C.O.D. Once the original product(s) are received at Indulge Pure Originals, you will receive a credit in the amount that you paid in the form of your original payment. Please allow ~10 business days for Indulge Pure Originals to refund your account upon receipt.

Can I Return An Unopened Product?

If you simply happen to change your mind about a purchase, we encourage re-gifting! You may also return the unused, unopened product to us within 10 days of receipt and we’ll refund you the full purchase price.

I Received The Wrong Product, What Should I Do?

Although rare, mistakes may occur with your order. If you find that we mis-shipped an item, please let us know right away so we can properly fulfill your order. You may be requested to send a picture of the incorrect item as well as the packing list.

Please remember that our products are produced by hand using natural ingredients and due to this unique quality and process, variations in color, size and shape will occur.

Note: DO NOT throw out packaging or the product in question, please take pictures of any concerns, and contact us immediately. We cannot assist with issues/concerns if the product is no longer in your possession.

Please email [email protected] with customer name, order number and reason for requested return.

Other News

What Makes Indulge Pure Originals Different From Other Body Care Product Companies?

Indulge Pure Originals was

Where Are Indulge Pure Originals Products Made?

Indulge Pure Originals is formulated, manufactured, and distributed right here in Bishop, Georgia, USA.

Privacy Policy

Indulge Pure Originals Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.indulgepureoriginals.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

[[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information.”

[[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]]

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

[[INSERT OTHER USES OF ORDER INFORMATION]]

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

[[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]]

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

[[INCLUDE IF USING REMARKETING OR TARGETED ADVERTISING]]

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

[[

INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.

COMMON LINKS INCLUDE:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

]]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected].

dba, Indulge Pure Originals

Customer Service Phone Number: 706-474-9084

Customer Service Email: [email protected]

Customer Service Address: 1104 Market Street, Greensboro, GA 30621